Inherited an 18-month backlog. Built the operating system from scratch.
ProblemA national mental-health platform with 4M+ registered users, an 18-month delivery backlog, and no working product framework. Stakeholders across government, clinical, and engineering teams were misaligned.
ActionInstalled a full product operating model: discovery rituals, prioritisation framework, delivery cadence, and a single source of truth. Rebuilt trust between clinical, policy, and engineering before rebuilding the roadmap.
LessonWhen the system is broken, ship the system before you ship the feature. Predictability is itself a deliverable.
Outcome
- 014M+ registered users supported on a stabilised platform
- 0218-month backlog cleared and re-sequenced against measurable outcomes
- 03End-to-end delivery framework adopted across squads

